Do you have a safe-shopping guarantee?
We recognize and respect the importance of maintaining your privacy
and keeping your online order secure. We use the most secure shopping
cart inscription software available. We do not have access to your
credit card or checking account number information so we cannot save
any of that information. All payment information is handled by PayPal
and they have a very good record with keeping customer information
Which type of payment / credit cards do you accept?
We are proud to accept your payment via PayPal. PayPal is a safe and efficient way to make international purchases and also allows you to make payments with your American Express, MasterCard, Visa, and Discover Card or your checking account.
How can I tell if my order was successfully placed?
You will receive an order confirmation via e-mail from PayPal within two hours of placing your order. This confirmation will provide you with your order number and details, and will indicate the total value of the merchandise purchased.
How can I add items to an order I've already placed?
Adding an item to your order would require us to reissue an authorization of more funds from your credit card. However, because we do not store credit card information in our system, we are not able to reauthorize your card and, therefore, cannot add an item to your order. Please place a new order for any additional items that you would like to purchase.
How can I change my order?
We can change your order by replacing items with other items of equal or lesser cost. Simply notify us by email or call us at (909) 392-9109 during our normal business hours and one of our customer service associates will be happy to assist you. Please note that we are not able to make changes to your order once your order has processed for shipment.
How can I remove items from an order I've already placed?
To remove an item from your order, simply notify us by email or call us at (909) 392-9109 and one of our customer service associates will be happy to assist you. Please note that we are not able to remove items from your order once your order has processed for shipment.
What does backorder mean and when will my backordered items become available?
Although we make every attempt to have items in stock, occasionally we may list inventory as backordered, indicating that the item is temporarily out of stock. When possible, we will post expected ship dates.
I'm having trouble placing my online order, what now?
If you are having problems placing an order, try reloading the page. If that does not work, please contact our Customer Service Department at (909) 392-9109 and one of our associates will be happy to assist you.
What is my password?
If you forget your password, we can e-mail the hint that you entered when you created your account to your email address. Click here for more information.
Do you have a catalog I can order from?
We do not have traditional paper catalogs. Our store is website based and all our products that are for sale are there for your viewing.
Do I have to pay tax on my order?
Prana Healing Crystals is required by law to charge sales tax for orders being shipped to California residents. The charge to you is based on the sales tax charged to residents of Los Angeles County, which is where our company is based.
How Much are my Shipping Charges?
For the security and safety of the products we ship, all orders are shipped via US Postal Service Priority Mail. We ship to the USA and to most other countries in the world. Shipping to all USA locations (including Alaska, Hawaii, and Military APO/FPO addresses) is $15.00.
International shipping is $50.00 (Shipping to Canada and Mexico is $40.00).
Note: If you wish to purchase a small or inexpensive item from our site, and the shipping charges are too high to make it worth your while, please use the 'Contact Us' page to make a request for a different shipping solution. I will get back with you via email so we can figure out a less expensive alternative.
When will my in-stock order process and ship?
The order process begins as soon as your online purchase is completed. Your order will be processed once your credit card is approved and the shipping address is verified. Most orders will be processed within 1 - 2 business days after the order is placed (if placed by 1:00 PM Pacific coast time). Please note that business days are Monday - Friday, excluding U.S. holidays. You will receive an e-mail notification when your order has shipped.
When will my backorder ship?
In most cases, you can expect delivery between 1-3 business days after the item is back in stock.
When will my order arrive?
After your order leaves our warehouse, delivery times vary according to the location of your shipping address. We ship all orders from California USA via USPS Priority Mail. US residents can expect to receive their order within 1-3 business days.
International orders will also be shipped USPS Priority International Mail and should arrive within 6-10 business days. Of course arrival times will vary some depending on your countries custom rules and / or postal regulations.
Please note that by business days we mean Monday - Friday, excluding U.S. holidays.
Will I receive shipment confirmation?
You will receive an e-mail notification when your order ships. You may receive multiple shipping confirmation e-mails if items in your order ship at different times. Shipping notifications also include information on how to track your order.
Which shipping carriers do you use?
We send all of our shipments via the United States Post Office (USPS). USPS Priority Mail is used for all International, Domestic and Military APO/FPO addresses.
Can I use a different carrier other than those you list?
At this time, we are limited to shipping all orders via USPS. However, if you live in Southern California you can arrange with us to pick up your order. We do not offer personal local delivery service.
Do you deliver to P.O. boxes?
We deliver to P.O. boxes only under special circumstances. Most orders require a valid street address for shipment.
Do you ship internationally?
Yes, we ship internationally to any country that the USPS serves. We also ship to all 50 US states (including Military APO/FPO addresses and P.O. Boxes).
How can I track my order(s)?
An "order tracking link" or a tracking number will be included in your shipping confirmation e-mail so that you may track the status of your order at any time. If you created an account with us at the time you place your order, you can also view your shipment tracking details online by signing in to your account.
Can I change my shipping address after my order has been placed?
Yes. Please email or call customer service at and we will be happy to change the address, provided your order has not already shipped.
Do you ship on weekends?
We do not ship on weekends. All orders are processed for shipment on business days, Monday through Friday, excluding holidays.
How do I make a return?
You MUST obtain a Return Authorization Number (RAN) before shipping the item back to us. To obtain a RAN, use the website ‘Contact Us’ page or call us and let us know why you are returning the item. Doing so will allow us to decide whether the return shipping costs are our responsibility (damaged or defective product) or yours. It will also help us prepare for the return of the item.
What are your conditions for returning items?
For a refund of the purchase price, items must be returned within 15 days from the date of your receiving the item. Item(s) must be returned in new condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure full credit.
Defective merchandise will be exchanged within 15 days from the date of your receiving the item. Refunds will not be issued for defective merchandise. You may exchange the defective item for an item of the same value or greater (any extra expense is on you).
Am I charged shipping for returns or exchanges?
You the buyer are responsible for all return shipping charges except in the case of a defective or damaged product. Original shipping and handling and return postage charges will not be refunded.
When can I expect my refund?
We will process your refund as soon as we receive and process your returned package. Generally, your may expect your refund within 1-2 weeks.
What if I receive a damaged item?
If an item is damaged in shipping, please email our Customer Service Department or call us at 1-909-392-9109 for replacement or a refund. Note: You MUST obtain a Return Authorization Number (RAN) before shipping the item back to us.
What if an item is missing from shipment?
If an item is missing from your shipment, please email our Customer Service Department or call us at (909) 392-9109 and the missing item will be shipped to you promptly.
Are all your Pranic Healing products certified to be made from natural quartz material?
All of our single point crystal wands are checked and certified to be
made from natural quartz material by gemologist Charles I. Carmona, GG,
ASA of Guild Laboratories. The rest of our Pranic Healing
products such as Disintegrators, Extractors and Pendants come from the
same suppliers that produce our Pranic
Healing wands. They use the same natural crystal stock to make these items as well. Because of the lower mark-up of these products it would
not be practical for us to pay $20 to $25 per item to have them checked
by our gemologist and then pass the cost on to our customers. And it is not necessary to have our crystal balls (too many natural inclusions) , rose quartz wands and balls, and amethyst wands
and balls checked because the use of natural material in the making of these
products is obvious. Besides, the natural material used to make these items is generally less expensive to purchase than lab grown stock.
We offer a lifetime guarantee that all our quartz crystal products are made from
natural quartz material (unless otherwise stated in the description).
How do I know if an item is available?
All items listed on our website are available to purchase. If an item is on backorder, we will post and expected ship date when possible.
How can I make a product suggestion?
Have an idea for a product? Please tell us about it. We value your input! Click here.
What if I can't find an item?
If you are having trouble finding an item please try our advanced search feature in our online store shopping cart or call us at: 1-909-392-9109.
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